The most disruptive force in marketing today isn’t what you think. It’s not a machine. It’s not a device. It’s not an AI interface or a machine learning model or a conversational assistant. It’s the consumer. More specifically, it’s what consumers have come to expect from their brands. And if you can’t meet the needs and preferences of the next-generation consumer, your brand won’t stay relevant for long.
The surest way to grow your brand’s market share is to engage with consumers in a personal and meaningful way. By personalizing UX on every level, businesses give themselves the best chance at scaling their growth. But how do they do this in the realm of eCommerce, where there is often no human-to-human interaction?